SUPPORT
HAVE A QUESTION? WE’RE HERE TO ASSIST YOU!
From your first question to your final ride, our Customer Care team is here for you every step of the way.
Whether you’re choosing the perfect e-bike or need support after your purchase, we’re committed to delivering fast, expert help with a personal touch.
📞 Got a question? Just ask.
We’re here to make your NOKO experience smooth, simple, and exceptional.
FAQ
Find troubleshooting tips, product details, and more.
WARRANTY SERVICE
We're here to support you with reliable service and peace of mind.
MAINTENANCE
Learn about care routines and service recommendations for optimal performance.
Need Assistance?
We are committed to providing exceptional service!
At NOKO, every rider matters. Whether you’re exploring our models or need post-purchase support, our Customer Care team is committed to delivering prompt, professional, and personalized service, every step of the way.
Have a question? An issue? Just reach out.
We’re here to make sure your NOKO experience is nothing short of exceptional.
For technical support, please send us an email, and we will respond within 24 hours.
Choosing NOKO means choosing peace of mind: you have 20 days to return your e-bike free of charge if you change your mind.
We’ll provide the return label and handle the logistics for you. As soon as we receive the bike, you’ll receive a full refund, no questions asked.
We believe in the quality of our products and want you to feel confident in your decision.
Your peace of mind is our priority. Thanks to our partnership with FSA – Full Speed Ahead, you have access to a network of 900+ service centers across Europe.
Should you need assistance, we’ll guide you to the closest center, or, for more specific needs, we’ll arrange a fast pickup via express courier for direct service at our facility.
A reliable, efficient after-sales service designed to support you, wherever you are.
Your NOKO e-bike is delivered 80% pre-assembled. You can complete the setup in just a few minutes by following our step-by-step video tutorial.
Prefer a helping hand? Our Customer Care team is available 6 days a week, including video call support, to assist you in real time.
Want the ultimate convenience? Choose the 100% assembly option and receive your bike completely ready to ride, straight out of the box.
A flexible experience, tailored to your lifestyle.
Manuals
Additional information about your NOKOBIKE.
Video Guides
Handlebar
How to adjust the handlebar.
Pedals
How to install or remove pedals.
Seatpost
How to install the seatpost.
