100% MADE IN ITALY

SUPPORT

HAVE A QUESTION? WE’RE HERE TO ASSIST YOU!

We dedicate ourselves to providing exclusive care to every customer, carefully addressing your needs before, during, and after your purchase.

If you have any questions or need assistance selecting the product that best suits your needs, please feel free to contact us. 

noko stand

FAQ

Find troubleshooting tips, product details, and more.

WARRANTY SERVICE

We're here to support you with reliable service and peace of mind.

MAINTENANCE

Learn about care routines and service recommendations for optimal performance.

Need Assistance?

We are committed to providing exceptional service!

We prioritize every customer with personalized attention, addressing all inquiries meticulously, from pre-purchase to post-purchase.

If you encounter any issues, rest assured! NOKO Customer Care is dedicated to resolving them promptly and with utmost professionalism.

Email

For technical support, please send us an email, and we will respond within 24 hours.

Whatsapp

Contact us via WhatsApp and start chatting with us now!

Call Us

Monday – Friday
08:00 – 13:00 and 14:00-17:00 CET.

NOKO FAQs

Frequently Asked Questions

Here are some common questions we’ve answered for you

Noko logo bianco quadrato

Of course! However, we would like to remind you that NOKO will already be supplied with all the accessories you need to get on and start pedaling in total safety;For the most demanding customers, we have developed a long list of optional Upgrades & Accessories that will allow you to make your NOKO unique during the purchase phase! You will have the possibility to customize the model, size, type of handlebar, wheels etc.

To start the motor of your NOKO, press and hold the ignition button for 1 second. The system automatically selects the ECO assistance level, indicated by a steady green light. To turn off the system, press and hold the power button for 4 seconds: a white light will turn on to indicate the shutdown in progress.

All NOKO bicycles are equipped as standard with a hydraulic front / rear disc brake system much more powerful than normal e-bikes, the brake levers have improved ergonomics and offer greater control and better braking modulation, in addition, the large discs 160mm round off this high performance set-up.

Manuals

Additional information about your NOKOBIKE.

Noko User – Manual

FSA System – Manual

Video Guides

Handlebar

How to adjust the handlebar.

Pedals

How to install or remove pedals.

Seatpost

How to install the seatpost.

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