Shipping policy

Shipping costs

Shipping is free for NOKO e-bikes to the European destinations we serve. For orders below €1,000, a standard shipping charge of €13 applies within the eligible European destinations. Orders of €1,000 or more qualify for free shipping. The shipping cost, if any, is displayed at checkout before the order is confirmed.

Order preparation and dispatch

Each NOKO e-bike is assembled and individually checked at our production facility in Italy. Preparation and dispatch normally take approximately 14 working days from order confirmation, or from receipt of payment in the case of a bank transfer. This is an estimate and may vary according to order volume, availability and the destination. Any applicable statutory rights in the event of delay remain unaffected.

Shipping destinations

We ship to the eligible European destinations available at checkout. We do not currently ship to the United Kingdom. For shipments to Switzerland, customs duties, import VAT and any other local import charges are payable by the recipient. Available shipping options and any charges are confirmed before completing the purchase.

Tracking and support

Once the order has been handed to the carrier, the customer receives tracking information to follow the shipment. For questions or assistance with delivery, contact customercare@nokobike.com. Please report any visible transport damage promptly. Your statutory rights are not lost solely because you did not note a reservation when accepting delivery.