Support and assistance.
From choosing the right e-bike to technical assistance after delivery, our team stays with you at every step. We can guide you by video call, help you find the right service solution near you, or arrange collection when needed.
Need help choosing the right NOKO? We guide you through models, size, setup and accessories before you order.
If your e-bike needs technical support, NOKO remains your first point of contact and guides the next step.
From first setup to small adjustments, we help you get your NOKO ready to ride with confidence.
Before you buy
Buying a NOKO online should feel clear, not complicated. Our team can help you choose the right model, size and setup before you place your order.
City, Urban or Gravel. We help you understand which NOKO fits your riding style, terrain and everyday needs.
EXPLORE THE RANGE
See the bike live, ask your questions and take the time you need. Our team will guide you through the details.
BOOK NOW
Need quick advice? Message us on WhatsApp or EMAIL. We will help you understand the best option before you buy.
GET IN TOUCH
After your purchase
If something needs attention, NOKO remains your first point of contact. We help you understand the issue, guide the next step and support you until it is solved.
Get in touch
WhatsApp or EMAIL, what you prefer. Send us your order details, model and a short description of the issue. Photos or videos help us understand faster.
CONTACT SUPPORT
We check it together
We figure out what is needed: a quick technical answer, a workshop near you, or a collection straight from your door.
START REMOTE SUPPORT
We handle the next step
If service is required, we help identify the right solution near you, through the FSA network, a trusted local mechanic or collection by NOKO when needed.
REQUEST SERVICE SUPPORT
UNBOXING AND SETUP HELP
Everything you need to set up and maintain your NOKO e-bike.
Three support paths. One starting point: NOKO
Whether you need a quick answer, hands-on service or a direct collection, our team helps you understand the right next step.
01. You have a question or a small technical issue
Message us on WhatsApp or email. We help you understand the issue, guide you with clear instructions, and arrange a video call when needed.
MESSAGE US ON WHATSAPP
02. You need hands-on technical service
If a physical check is needed, we help you find the right service solution near you, including the FSA authorised network where available.
REQUEST SERVICE SUPPORT
03. Your NOKO needs to come back to us
If the issue cannot be solved remotely or locally, we can arrange collection, inspect the bike and manage the repair process directly.
REQUEST A COLLECTION
Most NOKO e-bikes are equipped with the FSA System HM 1.0, including motor, battery and core electronic components. When technical assistance is required, our Customer Care team first verifies the case, then guides you toward the right service solution based on your model, location and issue.
If an authorised FSA workshop is available near you, we help you manage the next step. If not, we can support a trusted local mechanic remotely or arrange collection when direct inspection is needed.
Before visiting a workshop, contact NOKO first.
We will help you verify the issue and make sure the support process starts correctly.
Yes. You can contact our Customer Care team or book a video call to understand the right model, size and setup before placing your order.
NOKO remains your first point of contact. We help you understand the issue and guide you toward the right solution, from remote support to local service or collection when needed.
For NOKO e-bikes equipped with the FSA System, we help verify the issue and guide the support process through the right technical channel, including authorised FSA service options where available.
Yes. Send us your location and model. Our team will help you identify the best available service solution near you.
If the issue cannot be solved remotely or locally, we can arrange collection and manage the inspection or repair process directly.
You can choose between two delivery options.
With standard delivery, your NOKO arrives 80% assembled: the final setup is simple and guided by our unboxing video tutorials.
If you prefer a ready-to-ride experience, you can select the 100% assembled option before checkout.
You have 20 days from delivery to return your NOKO if it is not the right fit, according to our return conditions.
NOKO provides 2-year coverage on eligible components and 5-year coverage on frame and fork, according to warranty conditions.
5-year frame and fork warranty
Extended structural warranty on the frame and fork across the full NOKO range.
2-year component warranty
Covering the motor, battery, brakes, drivetrain and all mechanical components.
20-day free returns
You have 20 days from delivery. If it is not the right fit, we will come and collect it.
Still need help?
Our Customer Care team is here to help you choose, set up or service your NOKO.
We usually reply within 24 hours during working days.
