General conditions of sale
SELLER AND OPERATOR
NOKO bicycles and accessories are sold by TRA.FI.ME. S.p.A. (hereinafter referred to as NOKO), registered office at Via Riccardo Coffa 21, 95045 Misterbianco (CT), Italy, tax and VAT number 00875480873, REA CT-128952, share capital €20,100,000.00. Certified email (PEC): trafime@pec.it. NOKO manages online sales through its website www.nokobike.com (hereinafter referred to as the Website). NOKO sells exclusively online and we therefore recommend not purchasing from any vendors claiming to be NOKO representatives outside the online channel. All products ordered, sold, purchased, and delivered via www.nokobike.com are governed by a sales contract between NOKO and the buyer.
ACCEPTANCE OF TERMS AND CONDITIONS
These General Terms and Conditions of Sale (hereinafter referred to as the Terms), which may be updated periodically, apply to the use of the Website www.nokobike.com. By using our Website, you agree to be bound by these Terms. NOKO reserves the right to amend the Terms at any time without prior notice; changes apply to orders placed after publication and do not retroactively affect contracts already concluded. We encourage you to regularly review the Terms and Conditions section to stay informed of any updates. If you do not accept these Terms, you may not use this Website. In order to purchase any products available on the online store at www.nokobike.com, you must accept these Terms and Conditions. By using our Website, you confirm your acceptance of and agreement to be bound by these Terms. By accepting them, you acknowledge and agree to the provisions of this legal notice. If you do not agree to these Terms, no order with NOKO can be processed. For any questions regarding the Terms, please contact our Customer Service at customercare@nokobike.com before placing an order.
YOUR RIGHTS
NOKO is based in Italy and complies with Italian law and consumer protection regulations. This ensures that shopping with NOKO is safe. Italian laws and regulations apply without prejudice to the mandatory consumer protection rules of the country where the consumer resides. Trademarks: The Website is owned and operated by NOKO. This Website contains various trademarks and/or logos, trade names, partner brand marks, service marks, copyrights, and may also include protected trademarks of NOKO affiliates. These trademarks remain the property of their respective owners. Users acknowledge the proprietary nature of these trademarks and understand that no rights, titles, or interests in the trademarks are acquired by using this Website. Consumers agree not to alter, amend, and/or exploit these trademarks, nor to engage in any activity that modifies and/or exploits them. All rights to these trademarks are reserved. Any unauthorized use is punishable by law and strictly prohibited without prior written consent.
PRODUCT DESCRIPTIONS AND IMAGES
We ensure that all NOKO product descriptions and images displayed on the Website are accurate and up to date. However, some images may differ slightly from the delivered product in terms of color, shape, and size due to monitor settings.
ORDERS
By placing an order on the Website, the Customer confirms having read the sales terms, payment methods, and the entire purchase process. An order is processed only when:
- all required information to complete the order has been entered
- the Customer has confirmed acceptance of these terms and conditions
- the “Submit Order” button (or equivalent) has been clicked
A confirmation message will then appear on screen. Until the “Submit Order” button is clicked, the order and associated information may be modified at any time. We reserve the right to accept or reject any order for justified reasons, including product unavailability, payment issues or errors in the order details. If your order is not processed, we will notify you promptly via email. The acknowledgment of receipt only certifies that we have received your order; it does not constitute a purchase agreement. Without prejudice to mandatory statutory rights, customers are not entitled to compensation for the justified rejection of a proposed order. The order confirmation will be sent by email only once our systems verify the order. This confirmation constitutes a purchase contract, after which the product will be prepared and shipped. Payment authorization and charging follow the conditions of the chosen payment method as indicated at checkout. The order confirmation email will include your purchase details. Tracking information will be provided separately once the package has been handed to the carrier. If you do not receive a confirmation email within 48 hours after placing your order, please contact us at customercare@nokobike.com. All NOKO product orders are subject to acceptance and product availability. Our product offering changes frequently, and we reserve the right to modify products without notice. Some products may only be available in limited quantities. All product information, including pricing, is accurate and up to date. However, the Website may occasionally contain errors in product size, color, availability, or other details, without prejudice to mandatory consumer rights. We reserve the right to correct any errors and update product information at any time. We also reserve the right to change prices at any time, without retroactive effect on contracts already concluded. Prices displayed on the Website are in euros or, where offered in the relevant market, Czech koruna (CZK), including applicable VAT. Taxes and total prices are displayed at checkout. Any applicable shipping costs are clearly indicated at checkout, in accordance with the Shipping section.
PAYMENT
Several payment methods are available, according to the options actually offered at checkout:
- Credit and debit card payments
- PayPal
- Klarna, where available
- Splitit, where available
- Advance payment by SEPA bank transfer
Card payments are processed through Shopify Payments and the relevant payment service providers. Complete card details are not accessible to NOKO. All card transactions are subject to validation and authorization by the card issuer. If a card payment is declined or items are out of stock, the order will not be accepted and any amounts already charged will be refunded under the applicable terms. For advance payments, an order confirmation including our bank details will be sent. The order will be shipped upon receipt of the payment. If payment is not received within the indicated period, NOKO may cancel the order after notifying the Customer. Additional costs may apply under agreements with the Customer’s bank or financial institution. Any fees charged by NOKO, where applicable and permitted by law, will be indicated before payment confirmation.
DISCOUNT
From time to time, NOKO may offer promotional discount codes. Unless otherwise stated, these codes apply only to full-priced items and cannot be combined with other offers. Codes must be correctly entered at checkout to be valid. Only one discount code may be used per order and cannot be applied retroactively. Discounts cannot be used to cover delivery charges. Discount codes are valid as specified and may be canceled without prior notice.
DELIVERY
NOKO aims to ship products purchased through the Website as quickly as possible. The estimated preparation and handover time to the carrier is approximately 14 working days from order confirmation or, for bank transfers, from receipt of payment. This estimate may vary depending on product availability and order volume, without prejudice to statutory rights in the event of a delay. For pre-orders, delivery will take place once stock becomes available (the expected date, where available, is indicated on the Website). Delivery is made to the address provided at the time of order unless otherwise agreed in writing. We do not deliver to PO boxes or similar. An adult's signature may be required upon delivery. Use of this Website (including ordering, selling, purchasing and supply of products) does not establish any contract between the buyer and the third parties engaged by NOKO. The Customer warrants that: (a) all information provided is accurate, up to date and complete, and that the Customer is authorized to use the selected payment method; (b) the Customer is over 18 or uses the Website with parental consent. Please inspect the package upon delivery. If the packaging appears altered or tampered with, the Customer is invited to refuse delivery or accept it with reservations, report the issue to the carrier and submit a complaint to NOKO. Please also notify NOKO promptly by email at customercare@nokobike.com. Accepting a package without reservations does not automatically waive applicable statutory rights. In the event of loss or theft during transportation, NOKO will handle the issue and, where due, refund the amount paid using the original payment method, unless the parties lawfully agree to a product replacement. Refunds will be issued within the time limits established by applicable law. Any delivery delays will be handled in accordance with the Customer's statutory rights. The Customer may report damage, tampering or irregularities on delivery without prejudice to any other rights under applicable law.
SHIPPING
Shipping of NOKO e-bikes is free to the European destinations we serve. For orders containing accessories only and below €1,000, a standard €13 shipping fee applies in the eligible European destinations. Orders of €1,000 or more qualify for free shipping. Any applicable charges are shown at checkout before order confirmation. We use the best available couriers and aim to dispatch orders within approximately 14 working days of order confirmation or receipt of payment for bank transfers. Shipping times may vary depending on stock availability and order volume. Delivery is made to the address provided by the Customer unless otherwise agreed in writing. We ship to European destinations available at checkout. We do not currently ship to the United Kingdom. Orders shipped outside the EU, including Switzerland, may be subject to customs duties, import VAT and other local charges, which are the responsibility of the Customer. Please check with the local customs office for details. For delivery inquiries, contact customer service at customercare@nokobike.com.
WARRANTY AND SUPPORT
All products purchased on www.nokobike.com are covered by a warranty against manufacturing and material defects. The standard statutory warranty period is two years from delivery, or as required by applicable law. NOKO covers conformity defects under the legal warranty, including free repair or replacement where due. This warranty complements those offered by third-party component manufacturers. Any additional commercial warranty from such manufacturers does not limit the consumer's statutory rights against NOKO as the seller. NOKO also offers an additional five-year commercial warranty on the frame and fork, subject to its terms. Proof of purchase must be provided to claim warranty service. The product must be properly maintained according to the user manual; NOKO reserves the right to reject claims caused by inadequate maintenance, within the limits of applicable law. The warranty does not cover damage caused by misuse, unsuitable accessories, unauthorized repairs or components subject to normal wear and tear, including but not limited to:
Handlebar tape, O-rings, bearing caps, brake pads, seals, threads | Gear cogs, brake rotors, hubs, grips and tape, shock joints, bolts | Rubber parts, saddle covers, cables and housing, brake/shifter hoods, spokes, nipples.
Due to the inherent risks of cycling, this warranty does not constitute insurance coverage for personal injuries, without prejudice to mandatory statutory rights and liability. Damage caused by an accident is not covered by the warranty; however, an accident does not automatically void warranty rights for unrelated conformity defects. For assistance, contact customercare@nokobike.com.
RIGHT OF WITHDRAWAL
If dissatisfied with a purchase, a consumer may exercise the statutory right of withdrawal within 14 days of receiving the product, without giving a reason, subject to exceptions provided by law. For NOKO e-bikes, NOKO also offers a commercial extension of the return period up to 20 days from delivery, with free collection arranged by NOKO in supported destinations, subject to the applicable conditions. To exercise withdrawal, the Customer may send a clear statement to customercare@nokobike.com or use the digital form at https://nokobike.com/a/withdrawal. The form is also accessible through the “Withdraw from contract” link in the website footer. Full instructions are available at https://nokobike.com/pages/returns-and-withdrawal. The following conditions apply: products must be returned complete with all accessories and items included by NOKO. The Customer is invited to use the original packaging, where available, and securely seal the package. Testing a product to the extent needed to establish its nature, characteristics and functioning does not cause loss of statutory withdrawal rights. The Customer may nevertheless be responsible for any reduction in value caused by handling beyond what is necessary, within the limits of the law. For e-bike returns made under NOKO's 20-day return benefit, collection is arranged free of charge by NOKO in supported destinations. For accessories, direct return shipping costs may be borne by the Customer where permitted by law and as disclosed before purchase. Returns should preferably be sent in one shipment following the instructions received from Customer Service. Cash-on-delivery shipments or packages with fees charged to the recipient will not be accepted without NOKO's prior authorization, without prejudice to legal obligations. After receiving the withdrawal notice, NOKO will provide instructions for returning the product, where needed. Any transport damage or tampering will be assessed according to the circumstances and applicable law. Refunds will be made without undue delay and within the period required by law, using the same payment method employed for the purchase unless a different lawful arrangement is agreed. In the cases permitted by law, NOKO may withhold the refund until the goods have been received or the consumer has provided proof of their return shipment.
PRIVACY
Personal data provided to TRA.FI.ME. S.p.A. are processed in accordance with applicable data protection laws, including Regulation (EU) 2016/679 (GDPR). Information about the data controller, purposes, legal bases, retention periods and data subject rights is provided in the Privacy Policy published on the Website: https://nokobike.com/policies/privacy-policy. For further information, contact customercare@nokobike.com.