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SELLER AND OPERATOR

NOKO bicycles and accessories are sold by TRA.FI.ME SPA (hereinafter referred to as NOKO), headquartered in Contrada Pezzamandra 95045 Misterbianco (CT). NOKO manages online sales through its website www.nokobike.com (hereinafter referred to as the Website). NOKO sells exclusively online and we therefore recommend not purchasing from any vendors claiming to be NOKO representatives outside the online channel. All products ordered, sold, purchased, and delivered via www.nokobike.com are governed by a sales contract between NOKO and the buyer.

ACCEPTANCE OF TERMS AND CONDITIONS

These General Terms and Conditions of Sale (hereinafter referred to as the Terms), which may be updated periodically, apply to the use of the Website www.nokobike.com. By using our Website, you agree to be bound by these Terms. NOKO reserves the right to amend the Terms at any time without prior notice. We encourage you to regularly review the Terms and Conditions section to stay informed of any updates, including how we collect, use, and disclose information. If you do not accept these Terms, you may not use this Website. In order to purchase any products available on the online store at www.nokobike.com, you must accept these Terms and Conditions. By using our Website, you confirm your acceptance of and agreement to be bound by these Terms. By accepting them, you acknowledge and agree to the provisions of this legal notice. If you do not agree to these Terms, no order with NOKO can be processed. For any questions regarding the Terms, please contact our Customer Service at customercare@nokobike.com before placing an order.

YOUR RIGHTS

NOKO is based in Italy and complies with Italian law and consumer protection regulations. This ensures that shopping with NOKO is safe. Italian laws and regulations apply regardless of the buyer’s location. Trademarks: The Website is owned and operated by NOKO. This Website contains various trademarks and/or logos, trade names, partner brand marks, service marks, copyrights, and may also include protected trademarks of NOKO affiliates. These trademarks remain the property of their respective owners. Users acknowledge the proprietary nature of these trademarks and understand that no rights, titles, or interests in the trademarks are acquired by using this Website. Consumers agree not to alter, amend, and/or exploit these trademarks, nor to engage in any activity that modifies and/or exploits them. All rights to these trademarks are reserved. Any unauthorized use is punishable by law and strictly prohibited without prior written consent.

PRODUCT DESCRIPTIONS AND IMAGES

We ensure that all NOKO product descriptions and images displayed on the Website are accurate and up to date. However, some images may differ slightly from the delivered product in terms of color, shape, and size due to monitor settings.

ORDERS

By placing an order on the Website , the Customer confirms having read the sales terms, payment methods, and the entire purchase process. An order is processed only when:

all required information to complete the order has been entered
the Customer has confirmed acceptance of these terms and conditions
the “Submit Order” button (or equivalent) has been clicked

A confirmation message will then appear on screen. Until the “Submit Order” button is clicked, the order and associated information may be modified at any time. We reserve the right to accept or reject any order at NOKO’s sole discretion. If your order is not processed, we will notify you promptly via email. The acknowledgment of receipt only certifies that we have received your order; it does not constitute a purchase agreement. Customers have no right to compensation or liability for direct or indirect damages caused by the rejection of the proposed order. The order confirmation will be sent by email only once our systems verify the order. This confirmation constitutes a purchase contract, after which the product will be prepared and shipped. Only upon sending the order confirmation email will your credit card be charged. The order confirmation email will also include a tracking number so you can monitor the status of your order and your NOKO bike. If you do not receive a confirmation email within 48 hours after placing your order, please contact us at customercare@nokobike.com. All NOKO product orders are subject to acceptance and product availability. Our product offering changes frequently, and we reserve the right to modify products without notice. Some products may only be available in limited quantities. All product information, including pricing, is accurate and up to date. However, the Website may occasionally contain errors in product size, color, availability, or other details, for which no liability is accepted. We reserve the right to correct any errors and update product information at any time. We also reserve the right to change prices at any time. Prices displayed on the Website are in euros or British pounds, including VAT. VAT will be itemized separately at checkout. Shipping costs, to be borne by the Customer, will be clearly indicated during checkout.

PAYMENT

Several payment methods are available:

Credit and debit card payments
Advance payment via SEPA bank transfer

[When paying with a credit card or PayPal, a service fee will be added to your payment. We only charge the fee imposed by credit card companies.] NOKO accepts credit and debit cards (Visa, Mastercard, Diners, American Express, Discover, JBC) via Stripe’s secure payment gateway. Credit card data used by the Customer is not visible to NOKO and is stored solely on Stripe’s secure servers. All card transactions are subject to validation and authorization checks by the card issuer. If a card payment is declined or the items are out of stock, the order will not be accepted and a refund will be issued. For advance payments, an order confirmation including our bank details will be sent. The order will be shipped upon receipt of the payment. If payment is not received within the designated period, NOKO will cancel the order. Note that additional charges may apply based on agreements with your bank or financial institution.

DISCOUNT

From time to time, NOKO may offer promotional discount codes. Unless otherwise stated, these codes apply only to full-priced items and cannot be combined with other offers. Codes must be correctly entered at checkout to be valid. Only one discount code may be used per order and cannot be applied retroactively. Discounts cannot be used to cover delivery charges. Discount codes are valid as specified and may be canceled without prior notice.

DELIVERY

NOKO aims to ship products purchased via the Website as quickly as possible. The estimated shipping time is 20 business days after payment confirmation. For pre-orders, delivery will take place once stock becomes available (the expected date is shown on the Website). Delivery is made to the address provided at the time of order unless otherwise agreed in writing. We do not deliver to PO boxes or similar. An adult’s signature is required upon delivery. The use of this Website (including ordering, selling, purchasing, and product supply) does not establish any contract between the buyer and third-party entities hired by NOKO. The Customer guarantees that (a) all information provided is accurate, up to date, and complete, and that the card used is theirs, and (b) they are over 18 years of age or using the Website with parental consent. If the package appears tampered with, the Customer assumes full responsibility by accepting the package without reservation. Upon delivery, please inspect the package. If the packaging is altered or tampered with, refuse the delivery or open it in the courier’s presence, and submit a formal complaint to NOKO. Also notify NOKO immediately via email at customercare@nokobike.com. If the Customer accepts a tampered package, NOKO is not responsible for any missing contents. In case of loss or theft, NOKO will refund the paid amount within 15 business days via bank transfer, unless an agreement is reached for product replacement. Refunds will only be made to the original purchaser. No compensation may be claimed for delivery delays. The Customer may only refuse delivery in case of evident tampering or damage.

SHIPPING

Shipping is at the Customer’s expense. We use the best available couriers and aim to dispatch orders within 20 business days from the purchase date, pending payment authorization. Shipping times may vary based on stock availability and order volume. Delivery is to the address provided by the Customer, unless otherwise agreed in writing. Orders shipped outside the EU may be subject to import duties and customs fees, which are the Customer’s responsibility. Please check with your local customs office for details. For delivery inquiries, contact our customer service at customercare@nokobike.com.

WARRANTY AND SUPPORT

All products purchased on www.nokobike.com are covered by a warranty against manufacturing and material defects. The standard legal warranty period is two years, or as required by law in each country. NOKO covers any non-conformity for two years from purchase for original buyers, including free repair or replacement. This warranty complements those offered by third-party component manufacturers. For those parts, contact the respective brand for warranty service. To claim the warranty, proof of purchase must be provided. The product must be properly maintained as per the user manual; NOKO may reject claims due to poor maintenance. The warranty does not cover damage from misuse, improper accessories, unauthorized repairs, or wear-and-tear parts, including but not limited to:

Handlebar tape, O-rings, bearing caps, brake pads, seals, threads

Gear cogs, brake rotors, hubs, grips and tape, shock joints, bolts

Rubber parts, saddle covers, cables and housing, brake/shifter hoods, spokes, nipples

Due to the inherent risks of cycling, this warranty covers only the replacement of defective components and not any resulting personal injuries. In case of an accident, NOKO’s warranty is void. For assistance, contact customercare@nokobike.com.

RIGHT OF WITHDRAWAL

If unsatisfied with a purchase, the Customer may exercise the right of withdrawal by completing the form on the Contact Us page (https://www.nokobike.com/it/supporto/) within 20 days from receipt. The following conditions apply: items must not be used or show wear, and must be returned complete with all accessories, packaging, and any items included by NOKO. Returns must be sent in a single shipment. Returned items travel at the Customer’s risk and cost, unless the return is due to NOKO’s error. No COD or shipping fees will be accepted by NOKO. Once your return is approved through our Returns Center, you’ll receive return instructions via email. The package must be securely sealed. Tampered returns will be rejected to allow claims against the carrier. Refunds are issued via bank transfer within 7 business days of return approval.

PRIVACY

Privacy Policy pursuant to Article 13 of Regulation (EU) No. 679/2016 on the protection of personal data Pursuant to Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, “GDPR”), we inform you that any personal data provided to TRA.FI.ME. S.p.A. will be processed in accordance with current data protection laws and the principles of confidentiality. 1) DATA CONTROLLER TRA.FI.ME. S.p.A., headquartered in Misterbianco (CT), Contrada Pezzamandra – Tax ID 00875420873 – customercare@nokobike.com, represented by its Legal Representative pro tempore. 2) PERSONAL DATA This includes any information that identifies you, including sensitive categories like health data or political beliefs. We specifically process: name, surname, phone number, email, and age group. 3) PURPOSE The data will be used for direct marketing purposes by TRA.FI.ME. S.p.A. to send newsletters and promotional materials related to NOKO products via email, phone, or postal mail. 4) LEGAL BASIS Data processing is based on your explicit consent, which can be revoked at any time. 5) PROCESSING METHOD Data is processed via paper, electronic, and telematic tools by authorized personnel and third-party providers under strict security measures. Communications are sent through NOKO’s platforms. 6) DATA DISCLOSURE Data may be shared with internal personnel and third parties for marketing-related services, all acting as data processors or independent controllers. 7) DATA RETENTION Your data will be retained no longer than necessary, specifically for the duration of the newsletter service or until consent is revoked. 8) DATA TRANSFER TO THIRD PARTIES Your data will not be sold or shared with third parties for their own marketing purposes. 9) DATA SUBJECT RIGHTS You may request access, rectification, deletion, limitation, portability, or object to processing at any time. 10) HOW TO EXERCISE YOUR RIGHTS You can exercise your rights by contacting:

TRA.FI.ME. S.p.A., Contrada Pezzamandra – Misterbianco (CT), Attn: Privacy Office
Email: customercare@nokobike.com

11) COMPLAINTS You may file a complaint with the Data Protection Authority or seek judicial remedy. 12) INTERNATIONAL TRANSFER Data may be transferred outside the EU with appropriate safeguards in accordance with GDPR. 13) CHILDREN’S PRIVACY TRA.FI.ME. S.p.A. does not knowingly process data of individuals under 14. If false statements are discovered, data will be immediately deleted. 14) AUTOMATED DECISION-MAKING Your data will not be subject to automated decision-making. 15) UPDATES This notice may be updated in response to legal or policy changes.